Relationship Marketing Project Manager (reinforcement)
Inclusivity and Diversity at MSF
Your qualifications and experience don’t exactly match all the requirements?
At MSF OCG, we are committed to promoting an inclusive culture that supports and amplifies the diverse voices of our colleagues. We strive to create work environments where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences collaborate to advance MSF’s social mission and improve outcomes for our patients and the communities we work with.
We understand that some people may be hesitant to apply if they do not meet all of the job requirements. Research shows this is especially true for women. If you think your profile is a good fit for this position, we invite you to apply, even if you do not meet all of the qualifications listed.
We encourage applications from people of all genders, ages, sexual orientations, ethnicities, backgrounds, religions, beliefs, disabilities and all other diversity characteristics.
MSF does not tolerate any sexual exploitation or abuse, any form of discrimination or harassment, including sexual harassment. All selected candidates will be subject to reference checks.
Contexte & Mission
Médecins Sans Frontières is an independent international medical and humanitarian organization that provides care to people in need, those affected by natural or man-made disasters and victims of armed conflict, without discrimination and without regard to race, religion, belief or political affiliation (MSF Charter).
Under the supervision of the Marketing Coordinator, the Relationship Marketing Project Manager will be primarily responsible for one-off standard and middle donor loyalty campaigns. He/she will work closely with team members to design and deploy multi-channel campaigns (print, digital) and ensure rigorous monitoring of results, budgets and performance.
The missions may evolve according to the strategic priorities and needs of the organization and will, if necessary, be redefined each year during annual interviews.
The marketing team is part of the “ Search for general public funds » which is one of the 7 cells of the Communication and fundraising department of Médecins Sans Frontières Switzerland. The marketing team works in collaboration with the Donor Care, Middle Donor and Legacy units to ensure consistent communication with MSF donors.
The marketing team also works in synergy with other teams in the Communication and Fundraising department to carry out cross-functional projects.
Main responsibilities
Main responsibilities:
- Strategy and implementation of relationship marketing campaigns
· Develop annual multi-channel strategies and budget for projects falling within the scope of the position
· Design the action plan and coordinate print campaigns to retain one off standard and Middle donor donors, by managing:
o Proposing content and writing texts.
o Layout with a graphic designer.
o Translations with translators.
o Coordination of production with the Manufacturing Manager.
o Internal validations.
· In collaboration with the digital team, develop digital devices complementary to printed campaigns.
· Propose and test innovative ideas to improve campaign performance.
· Ensure the consistency of donor journeys and points of contact in the CRM (Customer Insight).
2. Strategy and implementation of secondary donor pathways
· Define the annual strategy for secondary donor pathways
· Design the action plan and coordinate the printed and digital points of contact for the loyalty of one off standard and Middle donors, by:
o Proposing content and writing texts.
o Coordinating the layout by a graphic designer for printed touchpoints.
o Coordinating the production launch in Customer Insight by the digital team
o Coordinating translations.
o Managing internal validations.
o Ensure the consistency of secondary donor pathways in the CRM (Customer Insight).
3. Analysis and monitoring of results
· Work with data analysts to evaluate the performance and profitability of multichannel actions and campaigns.
· Ensure rigorous monitoring of budgets and produce strategic recommendations based on results.
4. Participation in strategic thinking
· Contribute to the development of the marketing unit’s annual budget strategy.
· Participate in discussions on improving fundraising tools and multi-channel initiatives.
· Carry out strategic monitoring of market trends, the activities of other MSF sections and sectoral innovations.
5. Collaboration interservice et support
Collaborate with the digital unit to ensure alignment of online systems with loyalty campaigns.
Work in coordination with the Donor Care unit to ensure consistent communication with donors.
Support the donor relations department with requests from relationship marketing campaigns.
Actively participate in team meetings, cross-functional projects and strategic initiatives.
Take charge of specific projects entrusted by the manager or department director.
Participate in annual strategic discussions concerning the budget and the development of fundraising tools
Actively participating in team and department meetings.
Travel for service provider visits & maintain a strategic watch on market trends and the activities of other MSF & NGO sections in Switzerland in order to offer innovative and competitive solutions.
Manage any other project or task entrusted by the manager or director of the administrative department
Profile sought
Education
University degree or equivalent training in Marketing, fundraising, or title deemed equivalent.
Experience
Essential: Minimum 3 years in a similar position, ideally in the field of relationship marketing and fundraising
Technical Skills
· In-depth knowledge of the basic principles of multi-channel fundraising (print, digital).
· Experience in managing multi-channel campaigns.
· Excellent writing skills.
· In-depth knowledge of the graphic chain
· In-depth knowledge of CRM tools.
· Mastery of office tools (Word, Excel, PowerPoint) and digital environments.
LANGUAGES
Essential: French
Desirées: English German
Personal qualities
Excellent priority management and organizational skills.
Ability to meet deadlines rigorously.
Resistance to stress and ability to manage several files simultaneously.
Autonomy and spirit of initiative.
Agility and flexibility to adapt to varied and unforeseen situations.
Oriented towards problem solving.
Ease of joining a team and collaborating effectively.
Dynamism and intellectual curiosity
Working conditions
· Full-time position 90% (36 hours/week)
· Fixed-term contract of 3 months
· Workplace: Geneva
· Ideal start date: 08.12.2025
· Gross monthly salary (at 90%): from CHF 6,552.9 to CHF 7,545.6 (salary based on equivalent experience and the internal salary scale).
· Paid vacation: 25 days per year, pro rata temporis, plus Swiss public holidays falling during the duration of the contract.
· Pension fund: contribution to the pension fund (2nd pillar-LPP) covered at the rate of 3/4 by MSF and 1/4 by the employee.
· Relocation assistance in the event of moving from another country to Switzerland.
How to apply
Candidates are invited to submit their application only via our recruitment platform while respecting the following conditions.
CV (maximum 2 pages)
Cover letter (maximum 1 page)
Documents must be written in French or English.
The deadline for submitting applications is November 30, 2025.
Please note that we reserve the right to close this offer early if we receive a sufficient number of quality applications.
